Terms of Service
Welcome to the Voyages Renaissance Website.
These Terms of Use govern access to and use of the voyagesrenaissance.com website. By accessing or using this website, you agree to comply with these terms.
We also invite you to review our Disclaimer and Privacy Policy, which complement these Terms of Use and contain important information regarding our services, medical tourism, and the handling of personal information.
About Voyages Renaissance
Voyages Renaissance is a Quebec-based company specializing in the support and coordination of medical travel journeys.
Our website is designed to help visitors learn about our approach, our services, certain medical and surgical pathways, our professional network, information related to medical tourism, and various resources that may assist in planning and preparing a project.
Voyages Renaissance is not a hospital, clinic, or medical practice and does not directly provide the medical or surgical services presented on this website.
The healthcare professionals and facilities involved in patient care operate independently and remain solely responsible for their evaluations, recommendations, decisions, and professional services.
For more information on this subject, please refer to our Disclaimer
Use of the Website
You may use this website for legitimate personal purposes to learn about Voyages Renaissance, its services, and the possibilities related to your project.
You agree not to use the website in any manner that could harm its operation, security, Voyages Renaissance, its users, or any third party.
In particular, it is prohibited to attempt to gain unauthorized access to the website, its systems, accounts, databases, or any information that is not intended for you.
Any fraudulent, abusive, illegal use, or any attempt to disrupt the operation of the website is strictly prohibited.
Information Presented on the Website
We make reasonable efforts to ensure that the information published on this website is clear, relevant, and up to date.
However, certain information may change over time, including information relating to services, healthcare professionals, facilities, protocols, availability, pricing, insurance products, travel arrangements, and requirements associated with certain procedures.
The content of this website is therefore provided for informational purposes only and should not necessarily be interpreted as a binding offer or as a final confirmation of a service, price, or availability.
The information specific to your project is the information communicated to you directly throughout your process and contained within the documents provided to you.
Medical Information
The medical and surgical information presented on this website is provided for general information and educational purposes only.
It does not constitute a diagnosis, prescription, personalized medical advice, or a recommendation to undergo any particular procedure.
Eligibility for a procedure, as well as decisions relating to treatment, techniques, medications, anesthesia, and follow-up care, remain the responsibility of the healthcare professionals involved.
Use of this website does not create a physician-patient relationship between you and Voyages Renaissance.
Forms and Information Submitted
Certain sections of the website may allow you to complete a form, request information, communicate with our team, or begin certain stages of your journey.
You are responsible for the accuracy of the information you provide to us.
In the context of a medical travel project, it is particularly important to provide complete and accurate information regarding your health condition, medical history, medications, allergies, and any other requested information so that the healthcare professionals involved can perform an appropriate evaluation.
Completing a form or submitting information does not constitute confirmation of eligibility for a procedure or final acceptance of your project.
The processing of personal information submitted through the website is described in our Privacy Policy
Client Area and User Accounts
Certain features may be accessible only to individuals who have an account or access to a client portal.
When login credentials are assigned to you or when you create an account, you are responsible for maintaining the confidentiality of your login information and restricting access to your account.
You must not voluntarily share your login credentials with any unauthorized person.
If you believe that your account or credentials have been compromised, we encourage you to contact Voyages Renaissance as soon as possible.
Information accessible through a client portal is intended for the individual concerned and should be treated with the appropriate level of confidentiality.
Electronic Communications
When you communicate with Voyages Renaissance through the website, by email, or through other electronic means, certain communications may also be transmitted electronically as part of your request or project.
Certain communications may be necessary to respond to a request, provide requested information, coordinate a service, or support the progress of your journey.
Promotional communications, when used, are subject to the applicable consent requirements and legal obligations.
The terms governing the collection and use of your contact information are described in greater detail in our Privacy Policy
Intellectual Property
Unless otherwise indicated, all content on this website, including text, graphic elements, logos, branding elements, layouts, documents, and original content, belongs to Voyages Renaissance or is used with the authorization of its owner.
This content is protected by applicable intellectual property laws.
You may consult the content of the website for your personal use. However, you may not reproduce, republish, sell, modify, distribute, or substantially exploit this content for commercial purposes without prior authorization, unless otherwise permitted by law.
Photographs, Testimonials, and Client Content
Certain photographs, videos, stories, or testimonials may be published with the authorization of the individuals concerned.
This content relates to individual experiences and may not be reproduced, used, or distributed by third parties without the necessary permissions.
The testimonials and individual results presented on the website do not constitute a guarantee that another person will have the same experience or achieve a comparable outcome.
Voyages Renaissance Trademarks and Brand Identity
The name Voyages Renaissance, its logo, visual identity, and other elements used to identify the company may not be used in any way that could suggest an affiliation, authorization, endorsement, or approval that does not exist.
Nothing in these Terms grants any ownership rights or general license to use the trademarks or brand identity of Voyages Renaissance.
Links to External Websites or Services
Our website may contain links to websites, platforms, or services operated by third parties.
These links may be provided to facilitate access to a resource, a healthcare professional, a facility, a partner, or another relevant service.
Voyages Renaissance does not necessarily control the content, privacy practices, security measures, or terms of use of these external websites or services.
When you leave our website, we recommend reviewing the policies and terms applicable to the service you choose to use.
Website Availability and Functionality
We strive to keep our website accessible and operational; however, we cannot guarantee that it will always be available without interruption or free of technical errors.
Maintenance activities, updates, technical issues, security incidents, or events beyond our control may occasionally affect the operation of the website.
We may modify, suspend, or remove certain features when necessary to ensure the continued evolution, security, or operation of the website.
Security
We implement various measures to help protect our digital environment and the information entrusted to us.
However, no computer system or Internet transmission can be considered entirely free of risk.
You should also take reasonable precautions when using the Internet and when transmitting or storing confidential information.
To learn more about how we handle personal information, please consult our Privacy Policy
Services, Reservations, and Specific Agreements
These Terms of Use primarily govern the use of the website.
When an individual chooses to move forward with a project through Voyages Renaissance, additional terms and conditions may apply depending on the services selected.
These may include provisions relating to included services, payments, deposits, modifications, cancellations, insurance, travel arrangements, healthcare professionals, facilities involved, and other project-specific requirements.
When documents, submissions, contracts, consent forms, or specific conditions are provided to you as part of your project, those documents supplement these Terms of Use and govern the matters to which they apply.
Limitations Regarding Third-Party Services
As part of a medical travel project, various services may be provided by healthcare professionals, facilities, or businesses that operate independently from Voyages Renaissance.
Each provider remains responsible for the services it delivers and for its own obligations.
The role of Voyages Renaissance in coordinating services or facilitating introductions does not automatically make these independent providers employees, representatives, or agents of Voyages Renaissance.
This distinction is particularly important with respect to medical evaluations, decisions, treatments, and procedures, which remain the responsibility of the healthcare professionals and facilities involved.
Governing Law
These Terms of Use are governed by the laws applicable in the Province of Quebec and the federal laws of Canada that apply, subject to any mandatory rules that may apply in a particular situation.
Any rights granted to consumers under applicable laws are not waived or excluded by these Terms of Use.
Modification of the Terms
Voyages Renaissance may modify these Terms of Use to reflect changes to the website, its services, its practices, or applicable
The version published on this page constitutes the version currently in effect.
When modifications are made, the date of the latest update may be adjusted to allow users to identify the most recent version.
Contact Us
If you have any questions regarding the website or these Terms of Use, you may contact Voyages Renaissance using the contact information provided on our website.
Last Updated: August 2026